Return, Cancellation and Refund Policy

An order may be cancelled at no cost any time before it is dispatched. Write to us as soon as possible and we will confirm.

Once an order has been dispatched it cannot be cancelled, but it may be returned under the conditions below.

Made-to-order pieces cannot be cancelled once work has begun.

You may raise a return within 9 days of delivery.

The piece must be unused and unwashed, with all original tags and packaging intact, and in a condition fit for resale.

Sarees that have been stitched, altered, or had a fall or pico applied cannot be returned.

To raise a return, write to contact@nivicollections.com with your order number and photographs of the piece.

Items marked as final sale or clearance.

Made-to-order and custom-stitched pieces, unless the item is defective or the wrong item was sent.

Items returned after the return window, or without original tags and packaging.

If a piece arrives damaged, defective, or is not what you ordered, tell us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund including shipping, at your choice.

Please record an unboxing video where possible. It helps us settle courier claims quickly.

Approved refunds are issued to the original payment method within 5 to 7 working days of us receiving and inspecting the returned piece.

Depending on your bank, the amount may take a few additional days to appear on your statement.

Shipping charges are refunded only where the return is due to our error.

We are happy to exchange a piece subject to availability. Raise a return as above and place a fresh order for the piece you would prefer.